We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at service@airhockeytable.com.
If your return request is accepted, it will be up to you as the buyer to return the item in its original packaging, unworn and unused. You as the buyer will be responsible for paying the return shipping. We may be able to assist you in scheduling a pickup for return but the payment will still be your responsibility. You can always contact us for any return question at service@airhockeytable.com.
Once an order/product has left our warehouse, the responsibility of ownership transfers from the manufacturer to you, the purchaser. All returned products are subject to outbound and inbound freight chargers and a minimum 15% restocking fee based on the quality of the returned product and packaging.
Items opened, tested, used, or any other non-new condition may still be eligible for return based on the manufacturer's return policy. Please contact us to discuss before returning.
Shipping Damages and Issues
You must inspect your order upon reception and refuse delivery if you see damage. DO NOT sign for delivery if there is apparent damage to the product. If you sign for the delivery and later claim shipping damage, there is very little we can do to help.
If your order does not require signing at delivery and is instead just dropped off at doorstep with damage, contact us immediately with photos of the damaged boxes.
If your item(s) is defective, damaged or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. Concealed damage must be reported within 48 hours of delivery to be eligible for full replacement!
Warranty coverages may still apply on a case by case basis per the manufacturer's warranty policy!
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, gift cards, or multiple product bundle discounts.
